What do I need to access the Patient Portal? Toggle this switch to turn biometric authentication on or off. What if I'm unable to access the Patient Portal? This information may include: your. Thank you for downloading athenaPatient! Where can I fill out medical forms before my appointment? You can ask us not to use or share certain health information for treatment, payment, or our operations. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. However, we are working on adding more features to the app soon. For current customers with athenaNet issues or who are seeking support. Ask us how to do this. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. athenahealth is unable to respond to general support inquiries sent to this email address. We will make sure the person has this authority and can act for you before we take any action. If you need to speak with the office sooner, please call the office directly. These messages may contain information important to your health and medical care. Dial 911 in the case of a medical emergency. For example, a parent would have access to their childrens health data. Just find your QuickPay Code on your billing statement and you're ready to go. Contact your provider's office and request a password reset email. For the best experience when using our site, please update to the latest version. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. We reserve the right in the future to charge a fee for the use of Patient Portal. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Answers to FAQ about our products and pricing. Get answers to patient FAQs and access tools that can help you on your journey. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. To do this, you must create a password for your account by clicking the. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. When you see this error, a problem has occurred with the app loading your data. To do so: Adobe Acrobat is required to view and print forms on the portal. Your provider's office will make every effort to respond to your messages within a timely manner. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. This will bring up a list of accounts and settings. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Let us know in writing if you change your mind. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We typically use or share your health information in the following ways. Please try again in a few moments.? through the athenaPatient app? We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Patients can message their doctor or provider directly and connect with their healthcare team! We can share health information about you with organ procurement organizations. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. We can use and share your health information to run our practice, improve your care, and contact you when necessary. How do I schedule an appointment through athenaPatient? By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We can use your health information and share it with other professionals who are treating you. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. The patient portal now exists in Spanish. Click on the back arrow to return to the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. When you click the. If you selected a security question when you set up your security option, the following page will appear: 1. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Where did they go? The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. We will make sure the person has this authority and can act for you before we take any action. Benefits of the Patient . We can use and share your health information to bill and get payment from health plans or other entities. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Select your provider and office location. The production team will review submissions but will not be contacting patients to follow up at this time. How do I manage my saved credit and debit cards? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Can I access appointments, messages, and/or test results for family members or others I may be caring for? You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Does the athenaPatient app have all the same functionality as my providers Patient Portal? Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Please. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). This website and Patient Portal contain links to websites operated by other parties. A link to reset your Patient Portal password has been sent to. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We are required by law to maintain the privacy and security of your protected health information. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. This information may include: your. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. When an appointment is available for check in, you will see a button next to it labeled. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Please notify us immediately if you believe the security of your Portal account may have been compromised. Deliver quality care more easily with support that lets you focus on your patients. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. For questions on those practices, please consult your healthcare provider/institution. Seamlessly manage populations of any size across multiple EHRs. Starting a new practice can be overwhelming weve got you. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Portal does not respond to web browsers' Do Not Track signals. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. . If you don't agree, don't use the Patient Portal. You agree not to use Patient Portal to post or send or post any illicit or offensive material. We only get paid when you do, so you know your success is our top priority. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Can I access my Patient Portal from the athenaPatient app? How do I manage my saved credit and debit cards? You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). . Patient Portal is a communication service offered as a convenience to our patients. Follow the prompts and check in to your appointment. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. We will say "yes" unless a law requires us to share that information. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. This is because all messages that you send and receive in the Patient Portal are part of your medical record. It is your responsibility to monitor these messages. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. For your safety and security, your session is about to be logged off due to inactivity. Click the desired message in your inbox to read the message. Note: This page should only be . We are allowed or required to share your information in other ways . Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Click the desired form. We are not required to agree to your request, and we may say "no" if it would affect your care. How soon can I expect a response from my provider? Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free.