You may also wish to resell your tickets if you cannot use them. I'd be interested whether this is something the ACCC would be interested in. Anyone can write a Trustpilot review. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. etc.WHERE IS THE ACCOUNTABILITY? We may consider other Emergency Circumstances at our discretion. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Sell tickets directly from your Ticketek Account. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I find the app difficult to navigate. Please also read the General Conditions of Refund. Safe, Fast and Verified I want an refund, yet there is no way I can get it. This is not an insurance policy. If they mean no-shows, then so be it. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Any temporary relocation for work must be for a period of at least 3 months. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. For many, international travel is back on the cards. I can not believe in this day and age HOW BAD this company is.
?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Where You are the business owner or registered Director, or a member of Your family is. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I reported the scam to my credit card provider! Ticketek takes the issue of scalping seriously. Send them an inquiry many times and they are not answering! IfYoudid not make reasonable alternative arrangements to Attend theBooking. What the hell is that? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Safe, Fast and Verified A copy of the notice of failure or disruption of the public transport. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Times are approx. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. There is no phone number, only an email which does not get answered. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. to then often have to go to their desk at the venue to follow up the issues. There is no customer service centre you can call, just an automated voice call telling you to email. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. She made time to help & sort out the transfer of tickets to this area. Simply do not try to contact them in any way shape or form.Worst customer service. They rapidly charged my credit card, then didn't provide the tickets. I just resold a ticketek ticket on Tixel. If you've forgotten your account details, never fear we also . No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Further details in the disclaimer. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Press J to jump to the feed. Might be worth looking into? Adverse weather with no Government Agency warnings not to travel. I tried calling, emailing before the show, had I had a response we would have made the show. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A doctor cannot be You or a member of Your family. I got tickets to a concert from ticketek that got cancelled of covid. Many of us haven't booked on line since COVID started, The site is worse than I remember. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I sent a message via the website and got the pdfs a day or so later. It goes against our guidelines to offer incentives for reviews. Ticketek Australia you're a pathetic poor excuse for a company. Immediate household persons living together at the same permanent address. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Safe, Fast and Verified I paid the additional cost in checkout for refundable tickets. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Safe, Fast and Verified Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Wife tested positive on 13th. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I have been linked to your site from Ticketek.co.nz. They ended up rejecting my application for a refund and closing it down entirely. Any translation of this document from English is for assistance and information only. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I haven't received my order confirmation email. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Youmade an unsuccessful request for annual leave for the date of theBooking. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Conditions that are unpredictable and the event is more than two months in the future. A copy of the travel warning from the Government Agency. Confirmation that the document cannot be replaced in time for the Booking. If there is a financial failure of any Transport provider. As it got closer to Christmas I started to worry, as they were to be presents. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Change My Location
Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. What gives? Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Years ago I did a few days temping at Tiketek. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Why does Ticketek Marketplace charge fees? DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Where the examination is being provided by a commercial business (not by an educational board). But the thing is, they didn't. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. failed the examination previously and had to re-sit. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. There is not one good review about this dodgy company. The best person in the world. Confirmation of failure or disruption of the public transport. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Create an account to follow your favorite communities and start taking part in conversations. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. We also ensure all reviews are published without moderation. No way to recover tickets. Companies can ask for reviews via automatic invitations. Doors Open: 5:00pm
Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets A copy of a notice from the examination body, school, college, or university confirming the change of date. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Where You have not been physically examined by a Doctor prior to the date of the Booking. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Pleased to meet you, won't you guess my name? Just fake a doctors note, cant imagine they review them too carefully.
Where You have not been physically examined by aDoctor prior to the date of the Booking. Automatic Refunds Not that they are necessarily wrong, but people often don't comment when things go routinely right.
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